They let the players win one here or there and then they steal your money, very blatant cheating going on. It’s clear this site’s blackjack is rigged 100% no question about it.
Seemed fishy so I stopped gambling and just observed for quite some time. I played for a bit and then noticed something strange. Please at least be honest if customer satisfaction is your priority as stated.Īfter playing a little blackjack in the live casino I was very disappointed. No one ever answers the phone when I call the number provided. I am a verified user on TrustPilot so anyone can confirm this is a legitimate concern regarding this company and it’s services…as well as the relationship between Betonline.ag & Highrollercasino.ag ***Update Sep 8: No one called me as you describe…not even once. It is disappointing being a faithful betonline.ag customer for years & now going through this….as the perception at least is they want to make it difficult and frustrating to withdraw. Live chat then says someone will call me…but they don’t. Live chat customer service won’t tell me why but instead that I need to call and “get it sorted out.” I am on hold and no one answers. I finally connected and requested withdrawal (back to the source/account from which I deposited BTC initially). When I approached my rollover requirements I began to have issues connecting with the site and accessing my account balance. I easily deposited BTC and played without issue for several days. I received a Highrollercasino.ag invite email from betonline.ag I am a long time betonline.ag customer and received an email to join their highrollercasino.ag welcome bonus. above here: see below They won’t let me share the links/evidence here…I am happy to share with anyone, just text me at (517) 518-2363 and I will provide the proof. Customer service wait time on hold without any updates at any time… On hold 2 hours & 2 minutes Images of 1. Screenshot of calls log to my phone….no calls from anyone affiliated with betonline.ag or highrollercasino.ag 2. Video of customer service chat see below Transcript of customer service chat see below 1. It is insane and the only conclusion I can come to is they don’t intend to honor their commitment and instead just keep customers’ money. Endless hoops I have been lead through by betonline.ag & highrollercasino.ag since my last update: You can review all the evidence here. ****Update Sept 8: Kinsley, why don’t you just call me at 51 if customer service is the #1 priority. I still call you on the phone, the initial support puts the call on hold, after which the call is interrupted on your part. Why do you have an email if you still do not contact your customers through it? How can you say "Customer satisfaction is our number 1 priority and I really hope that at the end of that call, you will be satisfied with the resolution and hopefully give us another chance to provide you with excellent service." if you do not return my money, after all the documents I have provided to you? if you closed my account after verification, then where is my money? why didn't I get back the balance of my closed account $31168.46? I will not contact you by phone. I don't want to talk to anyone on the phone. I won't stop until you give me back my entire balance $31168.46.
You are scammers and didn't even refund my deposit. I'm not going to stop dropping your site's score to 1. After the last call, they answered me that your documents are invalid and did not tell me what to do next, so that I took my balance. For 10 calls to the financial department, I am connected with him 1 time. And this situation happens over and over again. In most cases, I'm on the phone for 5-10 minutes waiting for the financial deportation and after the call ends (because they stop the call, not because I hang up). The call starts at the general manager, who then redirects me to the financial deportation.
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In addition, they always ask to call them (it's impossible to discuss my verification via chat :/).
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I sent both of document a drive license and a passport, selfies and videos with these documents, but the answer remained the same - your documents are invalid. I sent everything that "betonline.ag" requested (a identification document, a bank statement, a selfie with a identification document, a video with me and with a identification document and a bank statement.) But each time I received a response that my documents were invalid. Then they asked for documents for verification. They haven't verified my account since January 11, 2023.
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